1. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.
2. What payment methods do you accept?
We accept Cash on Delivery (COD) and online payments via Bank Transfer across Pakistan.
3. How long does delivery take?
Delivery typically takes 2-3 business days for major cities (Karachi, Lahore, Islamabad) and 3-7 business days for other areas.
4. What are your shipping charges?
💳 Cash on Delivery (COD) — Once your order is dispatched, cancellation is not allowed..
5. Can I return or exchange a product?
Yes! We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Please refer to our Return & Refund Policy for full details.
6. How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery.
7. What if I receive a damaged or wrong item?
We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order at shopifystartup001@gmail.com with your order number and photos of the issue.
8. Can I cancel my order?
Orders can be cancelled before they are dispatched. Please contact us as soon as possible at shopifystartup001@gmail.com if you wish to cancel.
9. Do you ship outside Pakistan?
Currently, we only ship within Pakistan. International shipping may be available in the future.
10. How can I contact you?
You can reach us at:
Email: shopifystartup001@gmail.com
Website: www.well-care.store